Don't buy new glasses before you read this. I need to be honest. I recently bought where to get prescription glasses online from another seller, and I was seriously disappointed. It felt like I was being taken for a ride. Every step was a struggle. It was a classic example of what NOT to do when you need new eyewear.
I was looking for some specific glasses: Vintage Women's Blue Light Blocking Eyeglasses Ladies Square Short-sighted Computer Glasses Unisex Prescription Glasses -6.0 / GREEN. Something to help with screen time and my vision. What I got was a lesson in bad customer service and broken promises. This company was nothing more than an automated business that cared nothing about its customers. They felt like a fraud, ripping customers off for services they charged for but did NOT provide.
I had ordered from this other place twice before, without any problems. So, I never understood the negative reviews. The third time, everything changed. Their website clearly said "eligible for next day delivery." That should mean "next day," right? I paid for the $19.95 next-day delivery fee. I paid for my glasses. Hours later, I got an email. It said my order was "in process" and would "take 3 business days."
Where was my next-day delivery? It was gone. But it didn't stop there. I tried to get my money back for the delivery fee. I called their toll-free line. It was all automated. No human intervention. I tried their "live chat." It was just an automated bot. I emailed both their customer service and returns department. I asked for a refund of my $19.95 next-day delivery fee. It was clear they were not meeting their own promise. I got crickets. No replies. Nothing.
I called their toll-free number back. I kept going through the menu. I tried different options. I tried the one that asked if I wanted to place an order. Bingo! I got a human. I explained my problem to that person. After several moments on hold, I got told, "I will submit your request to the billing department and it will be up to them."
Ummm, nope. You're not providing a service I paid for. Just refund my money. The agent was not hearing it. They ended the call. It was a horrible business. Horrible customer service. Everything was automated. They forced you to interact with a live chat bot or an endless phone system. They hoped you would just give up from pure frustration.
Verdict: Always check recent reviews about delivery promises and customer service before paying for any expedited shipping.
Here’s how their "next-day delivery" actually played out:
That is clearly NOT "next day delivery" as their site stated. Also, my glasses had "Plano lenses." That means no prescription. There was nothing special to "produce." So, the delay in "production" made no sense. I received no replies to six emails asking for help. Their sugar-coated responses were weak. They were a poor attempt to cover up their terrible customer service. I will NEVER do business with that place again. I will tell everyone to avoid them.
Verdict: If a company promises fast shipping, verify it with recent customer feedback. If it sounds too good to be true, it probably is.